argh

[trochee]

It is both frustrating and somewhat suspicious that I can't reach www.dslreports.com from my new (and flaky) DSL connection.

I can't tell if it's Qwest or if it's my computer. imtboo's (Windows XP) laptop had no trouble with this connection yesterday.

Qwest's customer support was so unhelpful:
"Now bring up Internet Explorer."
Me: "I have a browser running already."
"Is it Internet Explorer?"
Me: "No, I am running Ubuntu Linux; I'm using Firefox."
"Is that XP?" etcetera, until I am trying not to scream at her.

They won't support it in terms of "now make an HTTP request so we can trace your line" and "officially" they only support Windows, a single computer, and not the wireless connection (never mind that they ship a wireless DSL modem!).

I'm tempted to drop them right away even though that would put us out some installation fees. At the moment, I'm stuck trying to fix it myself. graah.

Comments

[trochee.livejournal.com]

I'm sorry too.

I think we'll want to try a few more things.

I'm really hoping, actually, that D's computer will exhibit the same connection flakiness that mine does. If it does, then we can call with her computer (running "approved" operating system etcetera) and get support that actually does something.

Also the intermittence of the problem is annoying. argh.