[computers] Dell response? "we're thinking about it"

[trochee]

My post earlier this week about watching Dell get suggestions has generated a response from richardatdell, who has had an account since last december but has never posted an entry.

His response (I think it's fair to assume "Richard" is a he!) is pretty vague:

we are investigating many of the ideas in terms of implementation.
Hope you will check back later today or early next week as we start to respond to some of the ideas. Other suggestions will take some time before we can provide feedback as we look at the suggestions.

I don't think I'm being unfair to say that this response is pretty weak so far. Also, Dell's official response is nothing and the (somewhat strident) call to Dell to put up or shut up still stands.

[update:, 2007/02/23 3p PST: there's more on that thread from richardatdell and from me. What I'm saying here still stands.]

Dell has asked for what the public wants. If it is going to provide that: wonderful. If not: don't jerk us around.

And richardatdell: what makes me so special? Why aren't you commenting in the Ubuntu blog, where I found this story?

Comments

[eldan.livejournal.com]

Not only has richardatdell not posted an entry, but according to his userinfo the comment on your journal is the only one he's ever posted:

http://richardatdell.livejournal.com/profile?mode=full

Very odd.

I sort-of agree with your analysis of Dell's actions, but I'm still holding out some hope that they'll respond over time. Having worked for a ginormous computer company with a very set culture (HP, during the Compaq merger) I know how slowly they sometimes respond to ideas that eventually do get implemented. Let's just say that the steering is more like an oil tanker than a kayak....

[drshorn.livejournal.com]

Dell's official response is pretty unresponsive, isn't it? Let me see:

On the question of Linux pre-installled: They are getting some computers 'certified' for use with Linux and we are welcome to buy their no-os computers to run linux on.

On the question of No Extra Software: They promise to make it easier to remove the crap we didn't want them to install.

Great, great responses. Not. Like I wrote you in e-mail Troch, they are beholden to Microsoft and the best they can offer is no-os PC's.